People & Change

Foster Business Agility Within Your Business's Culture’s DNA to Drive Competitive Advantage

We’ll work with you to assess your needs and create an organisational design that will define the structure, culture and people capabilities needed to enable business strategy.

Many of today’s organizations simply are not designed for the modern world. They are stuck in the past, before customer expectations became digital, virtual and immediate.

Before major disruptions — from technological advances to pandemics and economic crises — became the norm. Before “Google” became a verb and the “Amazon Effect” was a thing. 

In short, they are built for predictability and efficiency, not for purpose, speed and agility. 

While the most engaged leaders know this is true, focusing on building healthy and sustainable organisations is difficult. They are pulled in too many directions to focus on the initiatives they want to pursue, such as:

• Starting new strategic initiatives off on the right footing 
  
• Preparing for big technological changes and their ripple effects throughout the business 
  
• Merging teams or departments while considering how to keep people engaged and productive in the transition 
  
• Launching new business units the right way  
  
• Simply aligning results with the expectations of customers, employees and other stakeholders. 
  

The implications are significant. Inability to adapt to change and pivot according to market dynamics and changing customer expectations has caused the average lifespan of S&P 500 companies to drop from 60 to 15 years over the last seven decades.  

To succeed, modern businesses must be intentional about organization design. Intentionality requires adopting mindsets of self-organization, self-governance and a balance of alignment and autonomy. It’s not easy—but we can help. 

We’ll help you create an integrated change strategy that engages leaders and employees and drives the adoption of your initiatives.

Building a change management mindset begins early in any effort – prior to development of new project ideas. It should begin with building an organisation of leaders who understand:

• How to lead and manage change
  
• How the intersection of strategy, culture and job performance align within an organisation
  
• How to embrace change-oriented talent, structures and tools
  
• How to engage, communicate and measure
  
• How to develop the right governance framework to make it work
  

This people-oriented foundation supports all your efforts going forward. It builds alliances, breaks down silos and provides the processes and tools your business needs to be successful.

Our change management services can help you build that strategic foundation and guide your most challenging enterprise, program and project-level people transformations. We’re strategic. We’re creative. We’re flexible. And we work with you not just to design but successfully implement change that creates lasting transformation.

The Goals of Organizational Change Management

Our organizational change management consulting approach is iterative, embraces agility and involves ​people at all levels in fostering alignment and adoption, minimizing business risk and impact. Our goal is to​

1. Drive leadership vision alignment and change strategy​.
   
2. Activate sustainable change networks throughout the org​anization.
   
3. Foster continuous two-way communication and engagement​.
   
4. Implement learning as an on-going initiative versus a one-time event​.
   
5. Measure readiness and adoption throughout the initiative’s life cycle​.
   

Your company culture, leadership or team effectiveness — or all three — will determine the success of these business opportunities.

We’ll help you shape your culture, shift mindsets and build highly effective leaders and teams to enable your business to thrive.

Let us help you improve your change capability to increase agility, mitigate change saturation, accelerate delivery speed and realise faster adoption of change.

Enterprise Change Management (ECM) is the practice of building your organisation’s change capacity and capability – your muscles — so you can proactively enable change for competitive advantage.

Unfortunately, few leaders responsible for managing change come equipped with everything they need to lead their organisations through change consistently at the enterprise level.  

Your leaders face the challenge of creating and implementing the governance needed for transformation to take hold and succeed. They also must procure the right resources to manage change, whether technological tools or outside help. Finally, they must have their fingers on the organisation’s pulse to know if employees are experiencing “change saturation.” 

In other words, leaders have a lot of work to do to promote change as a capability, not a liability, within your organization. Building an ECM capability can help. 

We can come alongside and help preserve your great culture, productivity and engagement as you make the office optional and the virtual workplace a reality.

We are in a new world. Customers, vendors and suppliers expect to do business anywhere, with seamless, online interactions — even for smaller companies and brick-and-mortar businesses.

Employees need easy access to systems, data, information and team members so they have the ability to work anywhere, anytime. And talent is everywhere — if you have tools to tap it, the policies to channel it, and the culture to enable it.

Our digital-first vision, provides a blueprint for building more resilient organisations that maximise customer engagement, business operations and enterprise services for digital execution and workforce transformation.

When businesses are fully engaged digitally across all channels and mediums, their customers, vendors and suppliers enjoy optimized interactions. Employees not only have access to the resources they need for remote and virtual work, but can also create remote cultures that allow them to work together physically when needed — leading to an agile, hybrid workforce. And organisations are positioned to enhance their talent pool with freelancers, contractors and gig workers from around the world.

We’ll partner with you to assess, build and maximise your leadership and organisational communication efforts to ensure continued alignment.