About WD Executive

Operational Excellence

We collaborate with you to improve, transform or automate your operations and optimise key capabilities and value streams to achieve desired business outcomes.

Your operations and processes are fundamental to your company’s ability to deliver value to get you where you want to be.

Evolving marketplace competition and digital technology disruption requires companies to reimagine their operations and processes in a holistic way to stay ahead of competitors and drive desired business outcomes.

Our Operational Excellence practice enables organisations to address these challenges by architecting and delivering world-class business capabilities while acting as a key pillar in any successful business transformation.

Our approach balances delivering immediate improvements with building an operational foundation, which enables ongoing and sustainable improvements. Our goal is to “Think Big, Start Small, and Act Quickly” to enable an agile delivery model within your organisation.

Operational Assessment and Roadmap

You need a holistic approach to operational excellence — one that includes people, processes, information and technology. We identify and prioritize improvement opportunities based on your business strategy, desired outcomes and organisational readiness.

Identifying and prioritising process improvement initiatives based on their value to your business and organisational readiness.

A company’s processes, organizational structure, personnel and technology solutions collectively define how work is accomplished and value is delivered. World-class organisations continually review effectiveness of core operational processes to identify issues and improve performance.

The foundation for our Process and Capability Assessment Service is a comprehensive methodology for assessing process effectiveness, prioritising processes to align with business strategy, and evaluating an organisation’s readiness for change.

We work with you to measure process performance and maturity levels of all operational areas. With performance baselining and benchmarking, process analysis, management interviews and working sessions, we will identify root-cause issues, key opportunities and recommendations for each operational area.

Process Assessment and Value Targeting provides the quickest path to adding business value by targeting the highest value added opportunities across high impact processes.

Business Process Improvement (BPI)

You’re looking for a lasting, flexible business process improvement solution that can change with your needs — not as a temporary fix. We work with you to deliver measurable operational improvements and results that are sustainable and built on your needs.

What is Business Process Improvement (BPI)?

BPI leads to quality improvements, service enhancements, cost reductions, and productivity increases of a business activity or process. It is focused on increasing customer satisfaction by gathering the right team, determining your company’s primary value driver, listening to your customers, establishing a culture of excellence and choosing the best tools for your company.

Many companies embark on a business process improvement program in an effort to improve their operational performance and drive competitive advantage in the marketplace. Our consultants provide the expert business process improvement services needed to provide organisations with the awareness, knowledge, and skills needed for continuous improvement management.

Process Automation

You need help identifying and implementing automation solutions to help fill the gap for current system integration challenges. We drive process automation using the most appropriate technologies, including Robotic Process Automation (RPA), Machine Learning (ML), Artificial Intelligence (AI), Business Process Management Solutions (BPMS), rules management and process design.

Processes play a critical role in helping companies achieve their business strategy by aligning resources, technology and supporting structures towards the achievement of desired business outcomes and/or driving competitive advantage.

Business Process Management (BPM) is a disciplined management approach and methodology that provides end-to-end process understanding, visibility and control while ensuring effective communication across an organization. Some organizations discuss BPM as process OR technology, but we view BPM as the convergence of process, people and technology.

Our customers can leverage the key differentiators of our BPM practice to achieve maximum business benefits in a short amount of time. We:

Focus on delivering a combined business and IT solution
Leverage our proven “modified agile” implementation methodology
Provide insight and abilities across multiple technologies
Blend of local and national resources

With the numerous external challenges that can affect your organization every day – tools to enable optimal remote work can help minimize or prevent disruption in your business processes.

Performance Measurement

To continuously improve, your company needs to focus on the future while recognizing the past, and one way to do that is with consistent measurable results. We drive operational improvement through the definition and alignment of metrics, balanced scorecards and reports to targeted outcomes.

Performance Measurement Overview

The purpose of measurement is to measure, communicate, manage and improve business performance.

WDE’s Performance Measurement approach helps organizations align operational activities with strategic business priorities that include balanced scorecards, metrics and a closed-loop performance measurement system.

By properly designing and implementing measurements, you can drive the right decisions and behaviors throughout diverse operations. And you can answer key questions like:

How do we gain visibility to operations?
Are we linking long-term strategic objectives to operational-level measures?
Are we measuring the right things?
How are performance measures interrelated?
Are we improving our internal business processes?
How does measurement become proactive?

Business Architecture

Are you having difficulty realizing your strategy or business transformation objectives? Together, we define how the organization, processes, metrics, and technologies need to be structured, configured, and integrated to support business strategies and achieve desired outcomes.

To realize strategy or business transformation objectives, a company’s business and operating structure must often be re-architected.

Effective business architecture also plays a critical role in delivering products or services in a high-quality and low-cost manner.

Business architecture essentially defines how processes, technology, organization structure, roles and competencies, metrics and infrastructure need to be structured, configured and integrated to support new business strategies.

As strategy, process, and technology experts, we work with you to provide seamless business architecture services.

Enterprise OPEX Enablement

Your organization needs to focus on aligning, communicating, engaging and training to enable enterprise-wide operational excellence. We can help you by establishing a process-first organisation and culture.

Enterprise OPEX Enablement Service Overview

Our Process Excellence (PEX) Program Enablement service is a proven methodology designed to:

Ensure alignment of key stakeholders
Facilitate cultural change within organisation
Establish standardised methods, tools and approaches across a company
Build dedicated process excellence teams
Enhance skill sets of key process improvement personnel by training them on business process improvement (BPI) methods

With a properly structured PEX program, our clients are trained and equipped to drive process improvement initiatives and establish a process excellence culture at the enterprise level.